Shipping Policy
1. Processing Time: All orders are processed within business days (excluding weekends and holidays) after receiving payment and order confirmation. During peak seasons or promotional periods, processing times maybe extended, and we appreciate your patience. The delivery dates of goods will be updated upon confirmation and stock availability.
2. Shipping Methods: We offer several shipping options to meet your needs. The available shipping methods and estimated delivery times will be displayed during the checkout process. Please note that delivery times may vary based on your location.
3. Shipping Costs: Shipping costs are calculated based on the weight of your order, the selected shipping method, and your delivery address. The total shipping cost will be displayed at checkout before you complete your purchase.
4. Shipment Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your shipment using the provided tracking number through our website or the designated courier's tracking system.
5. International Shipping: We offer international shipping to selected countries. International shipping costs and delivery times vary based on the destination and seasonal rates. Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.
6. Address Accuracy: It is essential to provide accurate shipping information during checkout. Please double-check your shipping address to ensure timely and accurate delivery. Mihasi Enterprise (M)
Sdn.Bhd. is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Delayed or Lost Shipments: While we make every effort to deliver your order within the estimated timeframe, unforeseen circumstances such as weather conditions, customs delays, or other factors may impact delivery times. If your shipment is significantly delayed or lost, please contact our customer support team, and we will assist you in resolving the issue.
8. Order Changes and Cancellations: Once an order is placed, changes to the shipping address or order cancellation may not be possible. Please review your order carefully before completing your purchase. If you need assistance, contact our customer support team as soon as possible.
9. Returns and Refunds: For information on returns and refunds, please refer to our Returns Policy.
10. Contact Information: If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support team at
admin.mihasi@gaudidecor.com. Thank you for choosing Mihasi Enterprise (M) Sdn.Bhd. We appreciate your business and are committed to providing you with a positive shopping experience. We may update our shipping policy from time to time.
Returns and Refunds Policy: All sales are final. Once the manufacturing product has been sold, it is neither returnable nor refundable. We do not accept returns or offer refunds for any reason, including but not limited to change of mind, dissatisfaction with the product, or unforeseen circumstances.
Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please contact our customer service within [7] days of receiving the item.
We will require photographic evidence of the damage or defect, along with a description of the issue. Upon verification, we will work with you to either replace the damaged or manufacturing defective item or provide a refund, at our discretion.
Cancellation Policy: Orders cannot be cancelled once they have been placed and confirmed. Please review your order carefully before completing the purchase.
Shipping Costs: Shipping costs are non-refundable, and customers are responsible for the cost of return shipping in the event of a damaged or defective product.
Contact Information: For inquiries related to returns, refunds, or damaged/defective products, please contact our customer service team at
+605 891 1128 Modification of Policy: We reserve the right to modify or update this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase from us, you acknowledge and agree to abide by the terms of this return policy.
Thank you for your understanding and cooperation. If you have any questions or concerns, please contact our customer service team for assistance.
